Meet the Team! – Lauren Larsen

At ClaimsBridge, we believe that our greatest strength lies in our people—their passion, dedication, and commitment to making a difference in healthcare. In this interview, we spoke with a long-time team member who has been with ClaimsBridge since 2012. She shares her journey from first discovering our company to playing a pivotal role in expanding our provider network. Her story highlights not only professional growth but also the culture of support, innovation, and teamwork that defines ClaimsBridge.

” The work-life balance at ClaimsBridge is unmatched. Leadership genuinely cares about the well-being of employees and their families, making it a place where you can grow your career without sacrificing what matters most.”

What initially attracted you to join our company, and what has made you stay?

I started with the company in 2012.  ClaimsBridge was a vendor with my previous employer, and I met Bob and Jessica through the implementation process.  I thoroughly enjoyed working with them and recognized that their products and services were crucial to the healthcare industry.  A few months later, ClaimsBridge was in the process of acquiring part of my previous employer’s business, and as a result, I was offered a job.  I knew Bob led a wonderful team of employees and created and utilized cutting-edge technology, so it was a natural transition for me to work for ClaimsBridge and continue to grow in my role and responsibilities.

How would you describe the work-life balance at our company? What support or resources have you received to help maintain that balance?

The work-life balance at ClaimsBridge is unmatched.   My family grew after I started with the company, and I was fortunate to experience our “family first” culture.  The leadership team genuinely cares about the well-being of all employees and their families.  I appreciate that ClaimsBridge operates under an “open-door policy”.  It’s comforting to know that employees can always talk to someone if needed, whether it’s work-related or personal.

Can you describe your most significant achievement or project during your time at the company and how it impacted the organization?

When I first started at ClaimsBridge, I was responsible for building a large provider network in Delaware and Maryland, which involved contracting with over 5,000 providers for more than 30 employer groups.  It was a huge undertaking!  I had numerous meetings with our I.T team, who did an outstanding job of enhancing our system to accommodate the provider contracts.  This included automating complex rate structures and adding a provider directory website for each employer, amongst other enhancements.  Once the network was in production, I not only managed the entire network, but I also helped answer member questions and provided customer service to clients as well.

Since then, we have been able to leverage the same platform to expand our business into other areas, such as pricing claims for other networks, and RBP pricing.

How has your role evolved since you joined the company, and what steps have you taken to adapt to those changes?

Great question!  My initial role was a provider network contractor/claims analyst, and now I am in a broader role of network account management, while still entering complicated provider contracts and reviewing high-dollar claims.  I am also involved in the implementation of new clients, which includes entering provider contracts and rates, as well as testing the claims to confirm they are pricing correctly before going into production.  Post-implementation, I ensure all claims continue to price accurately, as well as update provider contracts with annual rate increases, and handle any issues/questions that arise in the meantime.

I have been pulled into numerous projects over the years and participate wherever they need me.  I’ve attended open enrollment/benefit fairs for multiple clients to help explain our products and provider network to their employees; I have also attended industry conferences to represent ClaimsBridge and tell others about who we are and what we do.

How do you think our company’s culture and values impact the way we work and make decisions?

Leadership consistently demonstrates respect for everyone, and that is truly felt throughout the company as a whole.  Employees often step in to provide extra help when needed, and we all support one another by covering for colleagues when someone is out of the office.