Employee Spotlight: Melissa Barrios: Longevity and Loyalty in a Supportive Culture
At ClaimsBridge, we pride ourselves on our close-knit community and the dedication of our team members. Today, we’re shining a spotlight on one of our long-time employees, Melissa Barrios, who has been instrumental in our growth and success. Melissa has held many roles during her time at ClaimsBridge and is currently HR Administrator. Melissa has been with ClaimsBridge for over 16 years
What initially attracted you to join our company, and what has made you stay?
The opportunity for growth! 16 years later I feel as though I am a testament to the great opportunity for growth within our company. The evolution of our company is what has attracted me to stay. There has been continuous growth and change for the good. It has been very cool to see where we started to where we are now and have had the honor to be here for the journey.
How would you describe the work-life balance at our company? What support or resources have you received to help maintain that balance?
Understanding and accommodating is how I would best describe it. We all understand our roles, responsibilities, and dedication to a successful and productive work week, but we are all very aligned when it comes to the importance of family life and employees’ lives outside of the office. I had my first child in 2020 and I was able to work out a slight change in work hours and a hybrid work schedule with our leadership team. This was beneficial not only for the timeliness of pick up and drop off schedule, but also because the time I would have usually been traveling on my commute, could now be spent with my family. More recently with the collapse of the Key Bridge, a few employees were affected by their commute, including myself. Taking into account the much longer commute, my in-office hours were quickly adjusted.
” Our company has dedicated time and resources to not only making sure our work environment is a place where we feel comfortable, but a place where we are inspired to grow along with it.”
Can you describe your most significant achievement or project during your time at the company and how it impacted the organization?
It is hard to pick one, but the revamp of our contract was not only an achievement but also probably my favorite project. I was assigned the task of restructuring our Master Services Agreement back in 2022. Prior to this, our contract was 4-5 separate documents which all needed to be reviewed and signed off on by each new prospect. I redesigned the document and consolidated all the legal language as well as product pricing into one single document. This not only made the sales process more seamless and efficient, but it also helped the finance department easily identify and build the items for billing.
How has your role evolved since you joined the company, and what steps have you taken to adapt to those changes?
I started out working in our mailroom. Opening claims, answering customer support calls, and day to day tasks like filing and shredding. During my time at ClaimsBridge I have gained a wealth of knowledge about the company and every aspect of each department. With that type of knowledge and tenure, I’ve been deemed the title of Swiss Army Knife. Easily being able to jump in to act as a liaison for finance, sales, operations, and even back to my roots, the mailroom. In my latest role as HR Administrator, I’ve taken advantage of our employee education reimbursement policy and enrolled in the Society of Human Resources Management course in hopes to gain my SHRM-CP this summer.
How do you think our company’s culture and values impact the way we work and make decisions?
Our company has dedicated time and resources to not only making sure our work environment is a place where we feel comfortable, but a place where we are inspired to grow along with it. We involve employees in big decisions. Genuinely taking into consideration their thoughts and ideas.
Anything else you’d like to share?
If you would have asked me at the age of 18 when I first started working for this company, where I thought I would be now…I never would have thought I would be here. In a position where I work with wonderful people, who work so hard and well together as a team, and have a career that I am very proud of and love.
