Employee Spotlight: Simon Cooper: Start Up Agility in a Family Environment

At ClaimsBridge, we pride ourselves on our close-knit community and the dedication of our team members. Today, we’re shining a spotlight on one of our newest employees, Simon Cooper, who is leading some important initiatives for our team and our clients. Simon is our Healthcare IT Development Manager at ClaimsBridge.  He brings over 20 years of passion for creating and delivering innovative SaaS products that solve customer problems and drive revenue growth and puts that to work for clients and team members alike.

Q: What initially attracted you to join ClaimsBridge and what has made you stay?

Several things. From my point of view, I wanted to join a growing company that was doing something interesting in technology, would be a good fit for my experience, and a more technical, hands-on role

But I also wanted it to be very specific to my location. Having commuted around the Washington DC beltway for 10 years I knew I didn’t want to do that again. And then having worked at home fully remote for several years, I realized it’d be nice to go into an office every once in a while, rather than being fully remote.

I was kind of looking for something that was blended, that had all those attributes.

The Healthcare IT Development Manager role popped up at ClaimsBridge and it seemed it was a good fit.

When I came in to interview and had time to speak with Jason and Kevin and really learn more about the role, the company, and the culture, it became really apparent to me that this would be a great fit and it was exactly what I was looking for.

I could also see that it was going to be a very interesting role. It’s a small company with that start up feel even though they’ve been in business for 20 years. ClaimsBridge has got that on the cusp of great things feeling and you can see the growth potential. You can see how the business and technology is evolving.

These are all things I’m interested in and love getting involved with those kinds of challenges, solving the problems of a smaller company trying to grow and become a larger enterprise player.

Q: How would you describe the work-life balance at Claims Bridge?

I would say ClaimsBridge definitely sees balance as a very important aspect of life. They’re very respectful and supportive of work-life balance.

There’s a real culture of not disturbing people when they’re on vacation, not creating deadline stress, and checking that workloads are manageable. I’ve worked previously at companies where you were expected to be available almost 24-7, working across multiple time zones and countries. It’s just go-go-go all the time. This is much more relaxed, and straightforward.

Of course, there are deadlines to meet and there are urgent priorities to tackle, but we’ve got time to do it, and time to plan not just react.

Q: Are there any specific support or resources that you’ve received help with to help you specifically maintain balance?

I think it’s just the overall support from the leadership team, they’ve clearly set out their expectations of how they want the company to work and how they want to support people in their roles. An open-door policy where you can discuss any challenges you have with your role, or work life balance with managers and leadership is excellent.

Q: Can you describe your most significant achievement or project so far and talk a little bit about how it’s impacted the organization?

Coming in as a new starter, half my time was trying to learn about the business, customers, and technology. The other half of my time was executing the SOC 2 compliance project, that I could really dig into and take ownership of.

Having completed all the items required for a SOC 2 compliance we completed our three-month audit period with the official third-party SOC 2 auditor going through all of our policies, procedures, standards and all of the evidence based data that we’ve put out in a data room for them.

We’ve received our SOC 2 compliance report and achieved certification. This will help the company prove to our existing customers as well as new potential prospects that we are a quality focused organization that securely manages our clients’ data and our software to the SOC 2 standards.

Q: How has your role evolved since you joined the company?

Given it is a fairly new role, it hasn’t evolved specifically since joining the company. However, the role has allowed me to work on a wide variety of projects.

Although, I’m responsible for the IT and the development team’s day to day operations, I’m also getting involved in other things to improve processes or tooling, such as implementing Azure DevOps to help manage the software development lifecycle.

Integrating that with our existing software platforms that we use here at ClaimsBridge to manage our client projects and product roadmap., I’m currently looking at not only how we enhance our security posture, by how we physically secure our resources, clients’ data and our locations to protect against those threats that are always present in the world of cybersecurity.

I get to work on these different varied projects, where one day it could be doing some software development and writing code. The next day it could be documenting processes or working on IT hardware. Variation keeps the job fresh and interesting day to day, week to week.

“It’s a small company with that start up feel even though they’ve been in business for 20 years.”

Q: How do you think ClaimsBridge’s culture and values impact the way the organization works and makes decisions?

I think the culture is very supportive of the individual.

Everyone’s respected. Everyone’s opinion is listened to. You really feel like you’re being heard as well. And there’s also a level of autonomy that they’ve built into the culture which frees people to go off and make decisions and get on with things.

We’re not bound by having lots of management structure and many layers of approval to get things done. We do have some specific approvals to help manage quality control and things like that, of course. But outside of that, we’re a pretty nimble organization. We can really turn things out quickly and move from one priority to another priority very easily.

Q: Is there anything else you’d like to share or anything that you would say to someone who’s thinking about coming to work at ClaimsBridge?

If you’re considering a job with ClaimsBridge, this is a great place to work. I think it really has the feel of a family-owned business and a startup, but it’s a 20+ year old company.

It truly feels like you’re joining the family. It’s a diverse group of individuals with lots of different experiences and backgrounds.

It’s also a really interesting place to work with new initiative and client projects happening all the time.

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