Team

At ClaimsBridge, we’re committed to fostering a supportive, family-oriented environment, empowering our team members to thrive both personally and professionally. Today, we’re excited to highlight Jessica Picarde, our Director of Finance, whose journey reflects the very heart of our company’s values. Jessica joined ClaimsBridge from a demanding career in investment banking, seeking balance and flexibility for her growing family. Over her tenure, she’s worn many hats—streamlining processes, implementing operational foundations, and significantly enhancing our financial efficiency. Jessica’s dedication to realizing the original vision of ClaimsBridge has been instrumental in our growth, and her leadership continues to make a meaningful impact for both clients and colleagues alike.

“What kept me was the drive to see my dad’s vision come to life. Today, we’re larger, stronger, and closer to that goal than ever.”

What initially attracted you to join ClaimsBridge, and what’s made you stay?

My background was in investment banking, working intense 80-hour weeks at Wells Fargo. My dad, Bob Schmidt, approached me just after I got engaged and said, “I need a finance person. I can’t pay you much, but you’ll have flexible hours for family life.” Honestly, that was it—I wanted balance for my future family, so I took the leap. 

That sounds like a very intentional decision.

Absolutely. Maybe not glamorous, but that’s why I did it.

And what’s kept you at ClaimsBridge?

When I started, it was just Bob, Jack, and me in a tiny office, all pitching in wherever needed—finance, mailroom, client care, everything. What kept me was the drive to see my dad’s vision come to life. Over time, we grew, brought on Jason and others, and it’s been fulfilling seeing the company finally match that original vision. Today, we’re larger, stronger, and closer to that goal than ever.

That’s a wonderful story. How would you describe work-life balance at ClaimsBridge?

Coming from investment banking, where constant long hours were standard, ClaimsBridge has been amazing. The company offers flexibility tailored to each employee’s unique needs. There’s genuine attention to ensuring people don’t feel overwhelmed or undervalued. It’s very individualized—balanced, supportive, and respectful of everyone’s life outside of work.

Are there specific supports or resources you’ve received to maintain your personal work-life balance?

My husband travels frequently, so during the week, I effectively manage as a single mom. ClaimsBridge provides me tremendous flexibility. I often leave work early to handle family responsibilities and then return in the evening to finish my tasks. That adaptability is invaluable to me.

Can you share your most significant achievement at ClaimsBridge and its impact?

Early on, I implemented foundational operational processes. But more recently, my biggest accomplishment has been streamlining and enhancing our financial operations. We’ve significantly improved efficiency—billing, AR/AP, real-time financial reporting—and we’ve managed this growth effectively without expanding our department beyond myself and one other person. It’s rewarding to support the company’s growth this way.

How has your role evolved over the years, and how have you adapted?

I’ve done almost every role here, from mailroom duties and client implementation to HR management. As the company grew and we brought on new team members, I transitioned those responsibilities to others—many who remain with us today. Now, I focus solely on finance, which was always my passion. That evolution let me dive deeper into what I genuinely love, while still understanding every facet of the business.

How do ClaimsBridge’s culture and values influence your work and decisions?

Kevin’s leadership has greatly shaped our culture. Before him, we didn’t even have an employee handbook! He fosters open communication, transparency, and genuine care for each employee’s unique situation. Even though we’ve grown, ClaimsBridge still feels like a family-run, mom-and-pop business. Decisions are made thoughtfully, always keeping employees’ wellbeing at the forefront. Kevin truly makes sure everyone feels valued, creating a supportive environment where people are comfortable approaching management with any concerns or ideas.

Anything else you’d like to add?

We’ve expanded quickly, yet we’ve preserved our core culture—one where leadership genuinely cares about each person here. Despite growth, ClaimsBridge remains committed to the supportive, family-oriented environment that has defined us from the start.

At ClaimsBridge, we believe that our greatest strength lies in our people—their passion, dedication, and commitment to making a difference in healthcare. In this interview, we spoke with a long-time team member who has been with ClaimsBridge since 2012. She shares her journey from first discovering our company to playing a pivotal role in expanding our provider network. Her story highlights not only professional growth but also the culture of support, innovation, and teamwork that defines ClaimsBridge.

” The work-life balance at ClaimsBridge is unmatched. Leadership genuinely cares about the well-being of employees and their families, making it a place where you can grow your career without sacrificing what matters most.”

What initially attracted you to join our company, and what has made you stay?

I started with the company in 2012.  ClaimsBridge was a vendor with my previous employer, and I met Bob and Jessica through the implementation process.  I thoroughly enjoyed working with them and recognized that their products and services were crucial to the healthcare industry.  A few months later, ClaimsBridge was in the process of acquiring part of my previous employer’s business, and as a result, I was offered a job.  I knew Bob led a wonderful team of employees and created and utilized cutting-edge technology, so it was a natural transition for me to work for ClaimsBridge and continue to grow in my role and responsibilities.

How would you describe the work-life balance at our company? What support or resources have you received to help maintain that balance?

The work-life balance at ClaimsBridge is unmatched.   My family grew after I started with the company, and I was fortunate to experience our “family first” culture.  The leadership team genuinely cares about the well-being of all employees and their families.  I appreciate that ClaimsBridge operates under an “open-door policy”.  It’s comforting to know that employees can always talk to someone if needed, whether it’s work-related or personal.

Can you describe your most significant achievement or project during your time at the company and how it impacted the organization?

When I first started at ClaimsBridge, I was responsible for building a large provider network in Delaware and Maryland, which involved contracting with over 5,000 providers for more than 30 employer groups.  It was a huge undertaking!  I had numerous meetings with our I.T team, who did an outstanding job of enhancing our system to accommodate the provider contracts.  This included automating complex rate structures and adding a provider directory website for each employer, amongst other enhancements.  Once the network was in production, I not only managed the entire network, but I also helped answer member questions and provided customer service to clients as well.

Since then, we have been able to leverage the same platform to expand our business into other areas, such as pricing claims for other networks, and RBP pricing.

How has your role evolved since you joined the company, and what steps have you taken to adapt to those changes?

Great question!  My initial role was a provider network contractor/claims analyst, and now I am in a broader role of network account management, while still entering complicated provider contracts and reviewing high-dollar claims.  I am also involved in the implementation of new clients, which includes entering provider contracts and rates, as well as testing the claims to confirm they are pricing correctly before going into production.  Post-implementation, I ensure all claims continue to price accurately, as well as update provider contracts with annual rate increases, and handle any issues/questions that arise in the meantime.

I have been pulled into numerous projects over the years and participate wherever they need me.  I’ve attended open enrollment/benefit fairs for multiple clients to help explain our products and provider network to their employees; I have also attended industry conferences to represent ClaimsBridge and tell others about who we are and what we do.

How do you think our company’s culture and values impact the way we work and make decisions?

Leadership consistently demonstrates respect for everyone, and that is truly felt throughout the company as a whole.  Employees often step in to provide extra help when needed, and we all support one another by covering for colleagues when someone is out of the office.

We recently had the opportunity to chat with Jason Werner, CIO and  a key member of the leadership team at ClaimsBridge to uncover their unique journey with the company and explore what makes ClaimsBridge an exceptional place to work. Their story is one of dedication and growth, supported by a company culture that values stability, family, and personal development, all within the framework of a thriving and dynamic work environment.

You’ve been with the company for a long time.  Tell us a little bit about what it was like in the early days and how the company has evolved since then.

In the early days, we operated paycheck to paycheck like many young companies. Jak, Bob, Melissa, and Jessica were here before me.   We scrutinized every expense, ensuring each project or client relationship was worth it. Bob often shared stories of driving to collect checks to make payroll.

For years, our main challenge was managing limited cash flow without incurring debt. Despite this, we grew organically and steadily, never retreating. I occasionally read that once a company hits a certain financial threshold, such as $200,000 in the bank, growth accelerates. Initially, our 10-30% growth was consumed by expenses. It took time before our growth translated into significant profits.

The first decade was tougher because every penny earned was reinvested. Today we have grown to the point where this is still in the back of our mind, but we have more flexibility overall.  This financial stability is the biggest change.

What hasn’t changed is our family-oriented culture. We’re supportive of employees with new children and prioritize their needs without pressuring productivity. This support, initiated by Bob, remains a core value at ClaimsBridge, even as we grow.

What has made you stay with ClaimsBridge?

Before joining ClaimsBridge, I worked for a consulting company where I traveled extensively. I spent a year in Oklahoma City, three years in California and Chicago, and was slated to go to Albany.  My wife and I were starting a family and moving to Annapolis, so I needed to find something different.

Coming here I found a local job that offered growth opportunities. It allowed me to do things I only got to do briefly in consulting, where you come in, do a job, and then leave. This job gave me long-term experience in IT and the chance to be involved in different aspects of the business.

When I joined the company, I started as a programmer. Although I had extensive programming experience, it wasn’t in the language we used here. I had worked a lot with MUMPS in VA hospitals, where most programmers were much older. I wanted to learn a more marketable language, and Jak Eskinazi hired me, saying he could teach me what I needed to know.

I started by learning the new programming language and evolved from there. As we grew, I took on more supervisory and managerial roles, though managing isn’t my strongest skill. My style is more consultative—I expect people to do their jobs and move on. Now, I run the IT department and am involved in business decisions. I try to stay away from some decisions to avoid conflicts, but my job is to keep everything running smoothly and advance our capabilities.

I don’t program as much as I used to and am more specialized in what I do, but I still code daily. One thing that hasn’t changed, which I’d like to change, is my involvement in customer support. Many customers reach out to me directly for issues, and I spend a lot of time troubleshooting and fixing problems. Being a hands-on company is important to us, and maintaining that during growth is one of our biggest challenges.

Can you describe your most significant achievement or project during your time at the company and how it impacted the organization?

About five or six years ago, before our new leadership team came onboard, and the new team joined us, Bob and I received a call from a long-term client, the Loomis Company, a TPA subcontracted through Bright Health Group for their commercial operations. They needed help with pricing claims, and we told them, “That’s what we do.”

This project was a significant revenue boost for us. I handled all the coding, logic, and pricing, integrating our system with their complex, hospital-based pricing rules. These were challenging tasks, representing the difficult 10% of the work that takes most of the time.

Over that year, we successfully implemented the system and supported them for three years until Bright Health moved on from that business.  Despite this, the project was a major success for us, both personally and as a company.

The revenue from this project allowed us to hire Kevin Gibson – CEO, Mike Tosti – EVP Sales, and our current sales team, which has driven our growth. This project was our “hockey stick” moment, accelerating our success significantly.

“From an employee perspective, we’ve consistently taken care of everyone, prioritizing their well-being over the company’s bottom line. This approach hasn’t changed.”

Where do you see ClaimsBridge heading in the future?

Looking ahead, from a business and investor perspective, we’re focusing on substantial growth. We plan to continue expanding, potentially by acquiring or partnering with like-minded or complementary businesses. There’s also the possibility that someone might see value in us and want to invest further.

Overall, the company is on solid footing for long-term growth and continued industry support.

How do you think ClaimsBridge’s culture and values impact the way you work as a team and how you make decisions with a company?

That’s a great question. From an employee perspective, we’ve consistently taken care of everyone, prioritizing their well-being over the company’s bottom line. This approach hasn’t changed.

From a management perspective, growth has made things more challenging. With more employees, there’s a greater responsibility to ensure everyone gets paid. When the company was smaller, decisions were easier and risks were manageable. Now, with around 25 employees, there’s more at stake, which affects our decision-making structure.

Despite the growth and changes we remain heavily client focused.  Keeping our clients happy is key to enabling us to continue to grow.  This is something I take great personal pride in.

Anything Else you’d like to add?

This is a great place to grow, especially in the tech sector. We’re an IT company providing valuable services to our clients, but without our IT backbone, we wouldn’t have much to offer. The company’s growth potential is enormous in terms of client product offerings, and both business and personal development.

You often hear we’re a 20-year-old startup because, for the first 16-17 years, we operated with minimal resources. Now, we’re fixing things we should have done from the beginning. We’ve achieved SOC 2 compliance, moved our hosting to an Azure cloud environment, and added new tools to stay current with the evolving tech landscape.

Our modernization efforts mean new employees can find their niche and grow. I’m happy to delegate tasks because I can’t manage everything like I did a decade ago. When new hires express interest in areas like cybersecurity, we can support them in those roles.

From a growth standpoint, it’s like my adult soccer team where everyone wants to play offense. We need balance, hiring people for specific positions we need, even though we have many roles to fill.

There are many opportunities and a lot of fun in the process. It’s a great place for hiring and future growth.

At ClaimsBridge, we pride ourselves on our close-knit community and the dedication of our team members. Today, we’re shining a spotlight on one of our long-time employees, Melissa Barrios, who has been instrumental in our growth and success. Melissa has held many roles during her time at ClaimsBridge and is currently HR Administrator. Melissa has been with ClaimsBridge for over 16 years

What initially attracted you to join our company, and what has made you stay?

The opportunity for growth! 16 years later I feel as though I am a testament to the great opportunity for growth within our company. The evolution of our company is what has attracted me to stay. There has been continuous growth and change for the good. It has been very cool to see where we started to where we are now and have had the honor to be here for the journey.

How would you describe the work-life balance at our company? What support or resources have you received to help maintain that balance?

Understanding and accommodating is how I would best describe it. We all understand our roles, responsibilities, and dedication to a successful and productive work week, but we are all very aligned when it comes to the importance of family life and employees’ lives outside of the office. I had my first child in 2020 and I was able to work out a slight change in work hours and a hybrid work schedule with our leadership team. This was beneficial not only for the timeliness of pick up and drop off schedule, but also because the time I would have usually been traveling on my commute, could now be spent with my family. More recently with the collapse of the Key Bridge, a few employees were affected by their commute, including myself. Taking into account the much longer commute, my in-office hours were quickly adjusted.

” Our company has dedicated time and resources to not only making sure our work environment is a place where we feel comfortable, but a place where we are inspired to grow along with it.”

Can you describe your most significant achievement or project during your time at the company and how it impacted the organization?

It is hard to pick one, but the revamp of our contract was not only an achievement but also probably my favorite project. I was assigned the task of restructuring our Master Services Agreement back in 2022. Prior to this, our contract was 4-5 separate documents which all needed to be reviewed and signed off on by each new prospect. I redesigned the document and consolidated all the legal language as well as product pricing into one single document. This not only made the sales process more seamless and efficient, but it also helped the finance department easily identify and build the items for billing.

How has your role evolved since you joined the company, and what steps have you taken to adapt to those changes?

I started out working in our mailroom. Opening claims, answering customer support calls, and day to day tasks like filing and shredding. During my time at ClaimsBridge I have gained a wealth of knowledge about the company and every aspect of each department. With that type of knowledge and tenure, I’ve been deemed the title of Swiss Army Knife. Easily being able to jump in to act as a liaison for finance, sales, operations, and even back to my roots, the mailroom. In my latest role as HR Administrator, I’ve taken advantage of our employee education reimbursement policy and enrolled in the Society of Human Resources Management course in hopes to gain my SHRM-CP this summer.

How do you think our company’s culture and values impact the way we work and make decisions?

Our company has dedicated time and resources to not only making sure our work environment is a place where we feel comfortable, but a place where we are inspired to grow along with it. We involve employees in big decisions. Genuinely taking into consideration their thoughts and ideas.

Anything else you’d like to share?

If you would have asked me at the age of 18 when I first started working for this company, where I thought I would be now…I never would have thought I would be here. In a position where I work with wonderful people, who work so hard and well together as a team, and have a career that I am very proud of and love.

We are excited to announce that ClaimsBridge has successfully achieved SOC 2 compliance certification, marking a significant step in our commitment to the security, privacy, and integrity of our clients’ data.

Kevin Gibson, CEO of ClaimsBridge, emphasized the importance of this certification: “Achieving SOC 2 certification is not just a milestone—it’s a testament to our dedication to the highest standards of data security and privacy for our customers. We recognize the importance of protecting sensitive information, and this achievement solidifies the trust our customers place in us.”

In the face of increasingly sophisticated cyber threats, particularly within the healthcare industry, ClaimsBridge has taken proactive steps to ensure robust cybersecurity measures are in place. The SOC 2 compliance confirms that ClaimsBridge adheres to rigorous security protocols necessary to protect healthcare data from unauthorized access and breaches.

Jason Werner, Chief Information Officer, highlighted the technical excellence behind this achievement: “Our engineering team has worked diligently to implement comprehensive security measures. SOC 2 certification reassures our customers that we provide a secure and trusted platform for healthcare claims management, maintaining data privacy, confidentiality, and availability at every operational level.”

SOC 2 compliance involves strict adherence to established security and operational criteria, including the management of data security, availability, processing integrity, confidentiality, and privacy. This certification demonstrates that ClaimsBridge has robust policies and procedures to effectively safeguard sensitive information.

This certification reaffirms that our longstanding practices and procedures have consistently aligned with key regulatory standards such as HIPAA, ensuring that we manage data according to industry best practices and legal requirements.

The journey to achieving SOC 2 compliance involved meticulous planning, continuous monitoring, and improvement of our processes. Simon Cooper, IT Development Manager, noted, “This certification involved comprehensive planning and ongoing enhancement of our internal controls to meet the stringent standards required to protect customer information.”

For more information about our SOC 2 compliance or our services, please contact us today. We are here to assist you in navigating the complex landscape of data security with confidence and integrity.

At ClaimsBridge, we pride ourselves on our close-knit community and the dedication of our team members. Today, we’re shining a spotlight on one of our newest employees, Simon Cooper, who is leading some important initiatives for our team and our clients. Simon is our Healthcare IT Development Manager at ClaimsBridge.  He brings over 20 years of passion for creating and delivering innovative SaaS products that solve customer problems and drive revenue growth and puts that to work for clients and team members alike.

Q: What initially attracted you to join ClaimsBridge and what has made you stay?

Several things. From my point of view, I wanted to join a growing company that was doing something interesting in technology, would be a good fit for my experience, and a more technical, hands-on role

But I also wanted it to be very specific to my location. Having commuted around the Washington DC beltway for 10 years I knew I didn’t want to do that again. And then having worked at home fully remote for several years, I realized it’d be nice to go into an office every once in a while, rather than being fully remote.

I was kind of looking for something that was blended, that had all those attributes.

The Healthcare IT Development Manager role popped up at ClaimsBridge and it seemed it was a good fit.

When I came in to interview and had time to speak with Jason and Kevin and really learn more about the role, the company, and the culture, it became really apparent to me that this would be a great fit and it was exactly what I was looking for.

I could also see that it was going to be a very interesting role. It’s a small company with that start up feel even though they’ve been in business for 20 years. ClaimsBridge has got that on the cusp of great things feeling and you can see the growth potential. You can see how the business and technology is evolving.

These are all things I’m interested in and love getting involved with those kinds of challenges, solving the problems of a smaller company trying to grow and become a larger enterprise player.

Q: How would you describe the work-life balance at Claims Bridge?

I would say ClaimsBridge definitely sees balance as a very important aspect of life. They’re very respectful and supportive of work-life balance.

There’s a real culture of not disturbing people when they’re on vacation, not creating deadline stress, and checking that workloads are manageable. I’ve worked previously at companies where you were expected to be available almost 24-7, working across multiple time zones and countries. It’s just go-go-go all the time. This is much more relaxed, and straightforward.

Of course, there are deadlines to meet and there are urgent priorities to tackle, but we’ve got time to do it, and time to plan not just react.

Q: Are there any specific support or resources that you’ve received help with to help you specifically maintain balance?

I think it’s just the overall support from the leadership team, they’ve clearly set out their expectations of how they want the company to work and how they want to support people in their roles. An open-door policy where you can discuss any challenges you have with your role, or work life balance with managers and leadership is excellent.

Q: Can you describe your most significant achievement or project so far and talk a little bit about how it’s impacted the organization?

Coming in as a new starter, half my time was trying to learn about the business, customers, and technology. The other half of my time was executing the SOC 2 compliance project, that I could really dig into and take ownership of.

Having completed all the items required for a SOC 2 compliance we completed our three-month audit period with the official third-party SOC 2 auditor going through all of our policies, procedures, standards and all of the evidence based data that we’ve put out in a data room for them.

We’ve received our SOC 2 compliance report and achieved certification. This will help the company prove to our existing customers as well as new potential prospects that we are a quality focused organization that securely manages our clients’ data and our software to the SOC 2 standards.

Q: How has your role evolved since you joined the company?

Given it is a fairly new role, it hasn’t evolved specifically since joining the company. However, the role has allowed me to work on a wide variety of projects.

Although, I’m responsible for the IT and the development team’s day to day operations, I’m also getting involved in other things to improve processes or tooling, such as implementing Azure DevOps to help manage the software development lifecycle.

Integrating that with our existing software platforms that we use here at ClaimsBridge to manage our client projects and product roadmap., I’m currently looking at not only how we enhance our security posture, by how we physically secure our resources, clients’ data and our locations to protect against those threats that are always present in the world of cybersecurity.

I get to work on these different varied projects, where one day it could be doing some software development and writing code. The next day it could be documenting processes or working on IT hardware. Variation keeps the job fresh and interesting day to day, week to week.

“It’s a small company with that start up feel even though they’ve been in business for 20 years.”

Q: How do you think ClaimsBridge’s culture and values impact the way the organization works and makes decisions?

I think the culture is very supportive of the individual.

Everyone’s respected. Everyone’s opinion is listened to. You really feel like you’re being heard as well. And there’s also a level of autonomy that they’ve built into the culture which frees people to go off and make decisions and get on with things.

We’re not bound by having lots of management structure and many layers of approval to get things done. We do have some specific approvals to help manage quality control and things like that, of course. But outside of that, we’re a pretty nimble organization. We can really turn things out quickly and move from one priority to another priority very easily.

Q: Is there anything else you’d like to share or anything that you would say to someone who’s thinking about coming to work at ClaimsBridge?

If you’re considering a job with ClaimsBridge, this is a great place to work. I think it really has the feel of a family-owned business and a startup, but it’s a 20+ year old company.

It truly feels like you’re joining the family. It’s a diverse group of individuals with lots of different experiences and backgrounds.

It’s also a really interesting place to work with new initiative and client projects happening all the time.

We recently had the opportunity to chat with Jeff Penn, Vice President of Business Development at ClaimsBridge, to uncover his unique journey with the company and explore what makes ClaimsBridge an exceptional place to work. Jeff’s story is one where freedom and growth is supported by the ClaimsBridge culture of collaboration and creativity from the bedrock of a thriving work environment.

Q: What initially attracted you to join our company, and what has made you stay?

It’s definitely the people; folks like Bob Schmidt, Mike Tosti. Mike was the real catalyst behind it all. We’ve worked together in the past and he’d had a great experience with ClaimsBridge. And the fact is their portfolio was attractive. It was clear that I had the ability to enhance it, which we’ve done. So those were the primary factors: simply relationships and product portfolio.

Q: Work-life balance is crucial. How would you describe it at ClaimsBridge?

We work from home, so it’s an ideal scenario.  I work constantly because that’s how I’m wired, but I can take breaks. I have a really nice set of trails right at the back door here, so if I want to go grab a quick 30-minute bike, I can do that.  It’s a mountain bike ride, so I get a good pump in 30 minutes and I come back energized for the rest of the day. Kevin Gibson as a CEO is very, very people-oriented, which is good and that’s a great culture to be in.

“The culture embraces ideas, assertiveness, and creativity. I’ve got the keys and I’m free to drive my ideas.”

Q: Can you describe your most significant achievement or project during your time at the company and how it impacted the organization?

It’s distribution and expansion of the product portfolio which encompasses our Connect Services, High Performance Networks, RBP platform and Blue Cross networks. We offer the most unique product portfolio in the industry which has enabled significant growth, and we are tracking to escalate revenues dramatically this year once again.

Q: How has your role evolved since you joined the company, and what steps have you taken to adapt to those changes?

I spearheaded efforts to increase our visibility in the TPA area and helped to enhance the product portfolio. We have seen dramatic revenue growth as a result.  Health systems sponsoring direct-to-employer initiative (D2E) and direct contracting by self-funded employers/TPAs is a trend and we have the ideal solution to ensure success for all parties. Our RBP platform is incredibly unique and has demonstrated substantial savings.

Q: How do you think our company’s culture and values impact the way we work and make decisions?

The culture embraces ideas, assertiveness and creativity. I’ve got the keys and I’m free to drive my ideas. It’s a positive culture, a great group of people in all departments, a warm atmosphere.

At ClaimsBridge, we pride ourselves on our close-knit community and the dedication of our team members. Today, we’re shining a spotlight on one of our long-standing employees, Sean Grimes, who has been instrumental in our growth and success. Sean is a Senior Technical Analyst who creates and maintains our reporting database and user interfaces for ClaimsBridge software solutions. Sean has been with ClaimsBridge for over 9 years.

Why ClaimsBridge?

When asked about how he came to ClaimsBridge, Sean shared a story of small company charm and the allure of a family-like atmosphere. Initially introduced to the company by a former colleague, he was drawn to the relaxed environment and the comfortable atmosphere. “It’s always wonderful to have a casual and relaxed environment. For example, our team can wear casual clothes to the office. I feel I can be more productive and focused when I am working in a comfortable environment,” he shared.

One of his first impressions of the company was shaped by a candid conversation with Bob, the former CEO. His genuine interest in his aspirations and the company’s close-knit nature made him feel right at home. The opportunity to juggle multiple roles and delve into different areas of the company was a significant pull, ensuring no day was monotonous.

“Everybody helps to make the company profitable and move forward. It’s great that we have a common understanding of our goals.”

Work-Life Balance at ClaimsBridge

Sean describes the work-life balance as a blend of challenges and rewards. While there are times when the workload demands extra hours, the company’s understanding nature ensures employees can take breaks when needed. “Everybody helps to make the company profitable and move forward. It’s great that we have a common understanding of our goals,” he noted.

The company’s culture promotes mutual support. Whether it’s covering for a colleague or stepping in to assist with a project, the team always has each other’s backs. This collaborative spirit, combined with management’s genuine care for employees’ well-being, fosters a balanced work environment.

Achievements and Growth

One of Sean’s most significant achievements was revamping the scanning software used for converting paper claims to electronic format. This initiative streamlined the process, enhancing efficiency and reducing manual intervention. “It enabled the mailroom department to significantly reduce the amount of time it took for them to handle the claims,” he stated. “It was an interesting project where I knew I could address the growing need with automating technology and optimized processes. It was really satisfying to know I was helping my colleagues with a very manual, slow, and tedious process.”

Over the years, Sean’s role has evolved, taking on more responsibilities, from training junior programmers to overseeing client implementations. The company’s rapid growth has presented challenges, but with a supportive team and a passion for learning, he has adeptly navigated these changes.

Company Culture and Values

ClaimsBridge’s culture is rooted in camaraderie and mutual respect. The open-door policy ensures everyone’s voice is heard and decisions are made with the company’s and employees’ best interests in mind. “You just get the feeling that nobody’s uptight; everybody’s approachable,” he emphasized.

The company’s growth, from processing 400,000 claims when he started to recently hitting the 100 million mark, is a testament to the team’s dedication and hard work.

Sean’s journey with ClaimsBridge is a testament to the company’s commitment to its values and its people. As we continue to grow and evolve, we remain grounded in our mission to provide a supportive environment where every team member can thrive.

We recently had the opportunity to chat with Meggan Griggs, a dedicated and passionate Account Manager at ClaimsBridge, to uncover her unique journey with the company and explore what makes ClaimsBridge an exceptional place to work. Meggan’s story is a testament to the ClaimsBridge culture, where opportunity, collaboration, and personal growth form the bedrock of a thriving work environment.

Q: Meggan, what initially attracted you to join our company, and what has made you stay?
“I have been with ClaimsBridge for almost three years. I was drawn to the company because it offered me a chance to work in a different position within the healthcare industry,” she shares. Having previously worked on the provider end, the prospect of working behind the scenes intrigued her. “At the time I joined, the company was moving in a new direction, focusing on sales and leveraging past successes with clients,” Meggan continues. The excitement of being part of this transformational journey motivated her to take the leap.

Yet, it was more than just the opportunity that convinced Meggan to stay. “The main reason I have stayed is because of the people I work with,” she notes. At ClaimsBridge, the spirit of teamwork and an open-door policy create an atmosphere of constant support. “Our ideas are heard and validated, which is an important part of our culture here at ClaimsBridge,” she adds.

Q: Work-life balance is crucial. How would you describe it at ClaimsBridge?
Meggan’s response reflects the heart of the organization. “I think we have a very positive work-life balance at ClaimsBridge,” she states. The leadership, including Kevin, has fostered a culture of understanding and flexibility. Taking time off for personal appointments or family commitments is never frowned upon. “We work hard when we are here, but there’s always a willingness among the team to help each other out,” she acknowledges, emphasizing the sense of camaraderie.

Q: What support or resources have you received to help maintain balance?
Despite being a lean team, ClaimsBridge boasts a deep pool of talent that readily steps in to provide support. “Everyone is willing to help whenever needed,” Meggan attests. From Kevin to Maria and others, the entire team is always ready to roll up their sleeves and assist. “This collaborative approach ensures that no one feels isolated or overwhelmed,” she affirms.

Q: Can you describe your most significant achievement or project during your time with the company and how it impacted the organization?
With pride, Meggan shares her most significant project – building the implementation process. Her journey involved filling the gaps and ensuring the smooth implementation of ClaimsBridge services. “It’s an ongoing project, and we are continuously learning and improving,” she explains. I believe this work has impacted the organization by enhancing our ability to serve clients more effectively and to potentially capture new opportunities.”

Q: How has your role evolved since you joined the company?
Meggan’s versatility shines through as she narrates her role’s evolution. “Recognizing the need for strong implementation processes, I took on project management responsibilities,” she reveals. Over time, she’s been involved in various aspects of implementation and account management. “I appreciate the flexibility and opportunity to find my best fit within the company,” Meggan emphasizes. The company’s supportive nature allowed her to grow into a role where she truly thrives.

Q: It sounds like with a smaller company, there’s a lot of opportunity for personal growth. You can find your place and grow within the organization.
“Absolutely,” Meggan agrees. At ClaimsBridge, team members wear different hats, which allows them to explore and identify their true passions. “As the company grows, we evaluate team members’ skill sets and provide opportunities for personal and professional growth,” she adds with enthusiasm.

Q: How do you think the company’s culture and values impact the way you work and make decisions collectively?
Meggan is quick to emphasize the impact of the company’s culture and values on the work environment. “We have a collaborative environment where teams from different departments come together to contribute and share ideas,” she shares. This collaborative spirit empowers them to address challenges, meet client demands, and find innovative solutions. “We work together to ensure our decisions align with our client’s needs and the values we hold dear.”

Q: Anything else you’d like to share about what it’s like to work at ClaimsBridge or what you’d want someone considering a position at ClaimsBridge to know about the organization?

“Working here feels like being part of an exciting startup environment,” she beams, “where you can make a difference and contribute to shaping the organization.”

Meggan smiles as she shares her experiences. “ClaimsBridge is very supportive of employees’ career paths and provides the necessary tools for success,” she exclaims. “The open-door policy allows everyone’s voices to be heard, making them feel valued and recognized.
Meggan’s journey with ClaimsBridge encapsulates the heart and soul of the company’s culture. It’s a place where opportunities abound, teamwork thrives, and personal growth is embraced. As ClaimsBridge continues its transformative journey, employees like Meggan remain at the forefront, shaping the company’s success story with their passion and dedication.